FAQs
Q. What happens if my child is sick?
A. If your child will be absent from school, we ask you to call the school office in the morning on 01603 810390, so that we know they are safe.
If your child is ill while at school, they will be sent to the school nurse. The nurse will then decide on the best treatment and will contact parents or guardians directly as required.
Q. What time is my child’s sports match?
A. A list of all sports fixtures and events is now available on the website. Click here for a full fixtures list.
Q. How do I book tickets for my child’s play or concert?
A. For most school events we provide a booking form to make getting tickets as easy as possible. Simply complete the booking form and hand into reception. Otherwise, the office staff are always happy to help. Call 01603 810390 for more information.
Q. Can I have another copy of the letter you sent to us?
A. Copies of most general letters sent to parents are now available to download from the website. Go to Letters. Personal letters will not be added to the website. Please call 01603 810390 for a copy.
Q. Where can I get uniform from?
A. We have two uniform suppliers: The PA Uniform Shop and Grahame Gardner. The suppliers are usually in once a month; check the PA Uniform Shop for dates. Alternatively you can order online from Grahame Gardner at any time. Simply register on to My School Shop and enter the school code which is Hethersett S (this password is case sensitive).
Q. I am unhappy with my child’s schooling. How do I raise my concerns?
A. We pride ourselves on the level of open communication between staff and parents. If for any reason you are unhappy, you should contact your child's form teacher, a member of the senior management team or the Headmaster on 01603 810390. If the situation is still not resolved, complaints in writing should be directed to the Chairman of the Governors for the school.
Q. Can I see the school’s latest inspection report?
A. Click on Inspection Report to see the school’s latest report.
Q. What should I do if I am going to be late picking up my child?
A. As a boarding school we are very fortunate to have the facilities to look after children at short notice. If for any reason you are going to be late, simply call reception on 01603 810390 and we can arrange for your child to wait in the Entrance Hall if you are only a few minutes delayed or to join day boarding or an activity if you will be some time. We also offer occasional boarding at very short notice and your child can stay at school for the whole night. Call 01603 810390 or see Occasional Boarding for more information.
Q. How much notice do I need to give to book my child into Occasional Boarding?
A. We like as much notice as possible, but we understand that circumstances change every day. Call reception on 01603 810390 and, subject to availability, your child can stay the same night.